Customer Service or Customer No Service - Part 3 & 4

This is part 3 of the Customer Service Survey series.

It is fair to say that customer service has changed since the web 1.0 days. Empowered customers of today want to make their own choices in the way that they interact with companies they do business with.

I like giving tips to people who go the extra mile for customers. However, I have encountered some people who actually hint that they deserve a little something more because they have done more for you. I still give them a little something extra, though. I just wish that they don't ask for it.