Efficiency, Please....

My big problem with some companies is that a lot of times, you don't have a uniform answer for a question that you have. For example, if you ask how a particular procedure should be done, you are either directed to another person, who then you directs to another, ad infinitum OR you get an answer from one person, then if you ask another, you'll be given another entirely different answer. I think this does not speak well of the company as it gives me the impression that the people working there does not know what should be done. Maybe they should employ some sort of TeamWox Collaboration Tool so that there would be less confusion and more efficiency in the way they run things.